Fraud Center
At Wilson & Muir Bank we take fraud protection seriously! Our Fraud Center provides resources and tips to protect your accounts from fraudsters.
If you receive a suspicious phone call, email or text from someone claiming to be a WMB employee, do not respond and call your local office to confirm it is legitimate. We will never initiate contact and demand confidential information such as your social security number, PIN, account numbers or passwords.
If you believe you’re a victim of fraud, please contact your local office immediately. If your account has been compromised, please refer to the Identity Theft Checklist for steps to help resolve the issue.
Email Scams
Email scams account for 96 percent of all phishing attacks, making email the most popular tool for the bad guys. Below are tips to recognize an email scam:
Verify the Sender’s Email Address
Scammers often use email addresses that look like the official email address but may have typos or other errors in the return address.
Be Cautious with Links and Attachments
Avoid clicking on links or downloading attachments from suspicious emails. Scammers use fake links that lead to fraudulent websites designed to steal your personal information.
Check for Urgent or Threatening Language
Scammers create a sense of urgency or fear, such as claiming your account has been compromised or that immediate action is required. These tactics are designed to make you act without thinking.
Do Not Share Personal Information
Never provide sensitive personal information like your account number, password, Social Security number or PIN in response to an unsolicited email. WMB will never ask for you to provide this type of information via email.
If you receive an email that looks like it’s from Wilson & Muir Bank but seems suspicious, contact your local office to verify whether the email is legitimate.
Phone Scams
Scammers may try to cheat you out of your money by impersonating a WMB bank employee over the phone. In some scams, they act friendly and helpful. In others, they’ll threaten or scare you. Below are tips to recognize a phone scam:
Never Share Personal Info Over the Phone
WMB will never ask for your full PIN, password, or CVV over the phone. If someone calls asking for this, it’s a red flag.
Verify Caller Identity
If you receive a suspicious call claiming to be from WMB, hang up and call back using the official phone number from our website.
Don’t Trust Caller ID Alone
Scammers can spoof phone numbers to appear like they’re calling from a legitimate number. Always verify independently.
Be Wary of Urgency and Threats
Scammers try to pressure you by creating a sense of urgency, like threats of account closure or legal action. Do not be rushed to give out confidential information!
If you receive a suspicious phone call claiming to be from Wilson & Muir Bank, contact your local office to report the activity.
Common Scammer Tactics
Everyday, fraudsters are busy trying to gain access to your money and personal information. Below are common scammer tactics used to gain access to your accounts.
1. Phishing: Sending fake emails, texts, or calls pretending to be from WMB asking for personal info or login details.
2. Urgency & Fear: Creating a sense of panic or fear. For example, “Your account will be closed!” or “You owe money!” This tactic makes the target act quickly without thinking.
3. Impersonation: Pretending to be a WMB employee, government official, or tech support to gain your trust.
4. Fake Websites or Links: Sending email or text directing you to a look-a-like website to steal your credentials when you login.
5. Requests for Personal Information: Asking for passwords, PINs, OTP codes, or full card numbers.
6. Overpayment Scams: Sending a fake check and asking you to refund the “extra” amount, but the check bounces later.
7. Prize or Lottery Scams: Claiming you won a prize or lottery but need to pay fees or provide personal details first.
8. Malware Links: Sending links or attachments that install malicious software on your device to steal data.
9. Social Engineering: Using information they’ve found online to build trust or guess passwords.
10. Social Media: Beware of marketplace purchases, employment offers, investment deals and online relationships that lead to requests for money.
If someone is requesting your private information and they initiated contact, be suspicious. If someone calls, emails or texts saying they are from WMB and it seems suspicious, request their name and call your local office to confirm.
American Bankers Association Resources

Don’t fall for fake. Take action to protect your hard-earned cash against phishing scams.